Connect your TikTok account

Note : Before you can use UGC Search to discover customer content, you need to properly connect your TikTok Business account. Follow the official TikTok documentation to complete the setup.

Create a TikTok Business account

Note : Before you can use the UGC Search feature with TikTok, you must ensure that your TikTok account is set up as a Business account.

To convert your TikTok account to a Business account, please follow the official TikTok documentation: Click here

Connect your account

Once your TikTok Business account is set up, go to the UGC Search tab, open Settings, and click Connect your account.

You can find all the instructions to use our feature here.

PlayShorts refreshes content every night to retrieve your videos. However, due to TikTok processing times, there may be a 24–48 hour delay before your videos appear in your back office.